Hidden Valley Unlocks $17,845 in Monthly Profit

Introduction 

Hidden Valley is a modern senior living community located just 30 minutes north of Salt Lake City, providing care for individuals in both Assisted Living and Memory Care. Guided by forward-thinking leadership and a strong commitment to high-quality care from Administrator Jenny Francis and Nurse Shandee Perry, the community immediately saw CareLife’s technology as a no-brainer. The results were undeniable: significant financial gains, improved staff efficiency, and enhanced resident safety were achieved while reinforcing their culture of care. 

Revenue Impact 

• Increase in Care Revenue: Without any intentional upselling, monthly care plan revenue grew by $2,200 within just three months, driven by clearer visibility into residents’ actual care needs through real-time charting and CareLife’s intuitive, interactive dashboard. 

• Preventing Costly Move-Outs: Over six months, two residents who had been planning to move out ended up staying. This was after their families reviewed fall data and the level of support being provided, all visible through CareLife’s dashboard. That decision kept $10,300 in monthly revenue in the community. 

• Tour Conversions: CareLife's fall detection influenced 50% of all new move-ins. For 25% of residents, it was a major factor, and another 25% mentioned it as a contributing reason for choosing Hidden Valley. 

• Savings on Equipment: Hidden Valley had been spending up to $3,000 per quarter replacing low-durability pendants. With CareLife’s durable buttons and free replacements, that recurring cost was eliminated entirely. 

• Pure Profit: A modest rent increase of under 2%, generating $4,345 in additional monthly revenue. Residents and families embraced the change, recognizing the added safety CareLife provides. 

Staff Efficiency 

• Faster Response Times: With CareLife’s intuitive workflow and caregiver performance insights, Hidden Valley cut response times from 12 minutes to just 4 minutes. During tours, showcasing the real response time quickly became a standout.  Families began asking other communities about their response times, which were rarely disclosed. This level of transparency gave Hidden Valley a clear edge with prospective move-ins, while ensuring faster and more efficient care for current residents. 

 Safety and Care 

• Proactive Fall Prevention: CareLife’s fall detection data revealed a pattern of incidents tied to unsecured wheelchairs and sliding chairs. In response, caregivers and residents began locking wheelchairs and anchoring seats, leading to a noticeable reduction in avoidable falls. This proactive adjustment, driven by real-time insights, directly improved both resident safety and staff awareness. 

• Quote: “Having fall protection [at Hidden Valley] gives a great deal of peace of mind.” ~ Resident Darrel B. 

For Hidden Valley, implementing CareLife wasn’t just about upgrading technology; it was about elevating the standard of care. From faster response times and fewer falls to meaningful financial impact and operational ease, the transformation has been felt across the entire community. But perhaps the most powerful validation came from the families themselves, with many saying, “It’s not just money with you guys, you actually care.” That level of trust and transparency has helped Hidden Valley continue to stand out and reaffirm their mission to provide care that truly puts people first.